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International Service Research – Status Quo, Developments, and Consequences for the Emerging Services Science

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Stauss, Bernd:
International Service Research – Status Quo, Developments, and Consequences for the Emerging Services Science.
In: Stauss, Bernd ; Engelmann, Kai ; Kremer, Anja ; Luhn, Achim (Hrsg.): Services Science, Fundamentals, Challenges and Future Developments. - Berlin ; Heidelberg : Springer, 2008. - S. 57-70
ISBN 978-3-540-74487-0

Kurzfassung/Abstract

Introduction:
In recent years the term "services science" has been talked about in the context of a need for a new branch of science. Services science seems to be something totally new. This strong demand for the establishment of services science appears to be result of a perceived science deficit, an expression of the conviction that no specific service-oriented science exists. Therefore, in order to assess the potential of the proclaimed new science, there are two different tasks that need to be fulfilled. Firstly, we need to specify exactly what kind of science deficit exits.
Secondly, we need a precise definition of the meaning of services science. Only then will it be possible to answer the question of whether services science is able to resolve this deficit. Both tasks are difficult. They cannot be managed by a single person. They require extensive discussion within the scientific community and its partners from the business world.

Weitere Angaben

Publikationsform:Aufsatz in einem Buch
Institutionen der Universität:Wirtschaftswissenschaftliche Fakultät > Betriebswirtschaftslehre > Lehrstuhl für Allgemeine Betriebswirtschaftslehre und Dienstleistungsmanagement
Titel an der KU entstanden:Ja
Eingestellt am:15. Jul 2009 17:02
Letzte Änderung:01. Jan 2010 21:26
URL zu dieser Anzeige:http://edoc.ku-eichstaett.de/1221/