Publikationsserver der Katholischen Universität Eichstätt-Ingolstadt
Forschungsprojekt
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Anzahl der Einträge: 3.
2010
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Hogreve, Jens
; Fließ, Sabine ; Gremler, Dwayne D.:
Understanding Service Guarantees: How Do They Actually Influence Consumer Behavior?
In: Proceedings of the American Marketing Association (AMA) SERVSIG International Service Research Conference, Porto, Portugal, June 17-19, 2010. - Porto, 2010
2009
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Hogreve, Jens ; Fließ, Sabine ; Gremler, Dwayne D.:
Understanding the mechanisms behind service guarantees: Are service guarantees more than a signal of quality?
In: Edvardsson, Bo ; Stauss, Bernd ; Brown, Stephen W. ; Johnston, Robert (Hrsg.): Proceedings of the 11th International Research Symposium on Service Excellence in Management (QUIS 11). - Wolfsburg, 2009
2007
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Hogreve, Jens ; Gremler, Dwayne D.:
A Research Synthesis on Service Guarantees: What Do We Know and Where Do We Need to Go?
In: Proceedings of the 10th International Research Symposium on Service Excellence in Management (QUIS 10). - Orlando, FL, USA : University of Central Florida, Rosen College of Hospitality Management, 2007
ISBN 9780615144139